Software as a service, sometimes referred to as "on-demand software" supplied by ISVs or "Application-Service-Providers" (ASPs), is a software delivery model in which software and associated data are centrally hosted on the cloud. Different from the traditional model, in SaaS the software or application is already installed and configured. The user has the advantage of provisioning the server for an “instance in cloud”, and in a few hours they can have the application(s) ready for use. This reduces the time spent on installation and configuration, and can also reduce the issues typically associated with software deployment.
SaaS has a differential regarding cost since it usually resides in a shared or multitenant environment where the hardware and software license costs are low compared with the traditional model. Another advantage is that the customer base can be increased since it allows small and medium businesses (SMB) to use software that they otherwise would not use due to the high cost of licensing. Maintenance costs are reduced as well, since the SaaS provider owns the environment and it is split among all customers that use that solution.
Usually, SaaS solutions reside in cloud environments that are scalable and have integration with other SaaS offerings. Comparing with the traditional model, users do not have to buy another server or software. They only need to enable a new SaaS offering and, in terms of server capacity planning, the SaaS provider will own that. One of the biggest selling points for these companies is the potential to reduce IT support costs by outsourcing hardware and software maintenance and support to the SaaS provider.
SaaS providers upgrade the solution and it becomes available for their customers. Costs and effort associated with upgrades and new releases are lower than the traditional model that usually forces the user to buy an upgrade package and install it, or pay for specialized services to get the environment upgraded.
SaaS offerings are easy to use since they already come with best practices and samples built in. Users can do proof of concepts and test the software functionality or a new release feature in advance. Also, they can have more than one instance with different versions and do a smooth migration. Even for large environments, users can use SaaS offerings to test the software before buy it. SaaS has become a common delivery model for many business applications, including Office & Messaging Software, DBMS Software, Management Software, CAD Software, Development Software, Gamification, Virtualization, Accounting, Collaboration, Customer Relationship Management (CRM), Management Information Systems (MIS), Enterprise Resource Planning (ERP), Invoicing, Human Resource Management (HRM), Content Management (CM) and Service Desk Management.
Designed by a restaurant for restaurants, iCHEF is an operation-integrated, intuitive, elegant and effective POS App. With the proven record of increasing restaurant efficiency by 30%, iCHEF will turn your iPad into the communication centre of your restaurant and make running a smart restaurant easier than ever.
From the creators of iCHEF: “In order to enhance the service and efficiency, we re-decorated the "Ma Canteen," that we had started a year after opening. In this re-planning process, we discovered the importance of POS systems for restaurants.
Restaurant operations, regardless of bookings, ordering, billing, cash management and inventory management, need POS, but the mode of operation and location of POS machines in the market is fixed, no matter how we think and process a re-designed space, the final design will be hampered and locked by POS.
And when we spoke excitedly with various POS vendors in planning our new restaurant and our needs, except for the list of features and price, they shrugged and said "POS is like this." And could not give us the flexibility we wanted.
We had specific needs not quite what we were offered, so we decided to design our own POS system. A system to assist the restaurant that is easy to use, allowing more independent restaurant operation, more options, and a smarter overall POS system. And this is how iCHEF was born.
iCHEF is built on and around 4 simple concepts that, together, make an extremely strong package. These 4 simple concepts are:
From queue management to cash management, iCHEF is designed to support every step of a restaurants service chain and its scenario focused interface provides waiters with exactly the information they need and nothing else while also offering fast and easy modification options. Moreover, iCHEF’s smooth drag and drop feature creates an intuitive and efficient operation experience, and thus iCHEF can largely increases operation efficiency and reduce staff’s learning curve.
iCHEF can be synchronized on multiple iPads meaning your wait-line or queue manager, waiters, chefs, floor manager, and even the owners can share the exact same information anywhere in the restaurant, with their iPad or iPad mini.
Table, Queue and Meal Management
The control interface easily manages table placement and orders for each table with an intuitive touch “drag and drop” interface, making it accessible and easy to move and manage the seating within the restaurant simply by dragging your finger to control, edit and complete the lists.
Quickly drag to adjust the order of the meal queue based on when customers are seated, and when the customer’s order is queued and sent for processing, it is accessible immediately in the system and sent to the kitchen to prepare, increasing operational efficiency.
Anywhere, Anytime Ordering
Thanks to the use of the iPad or iPad mini, waiters can complete the meal orders for a table either when the customers are seated or when they are queued and waiting for a table. In addition to reducing duplicate entry errors occurring, customers will wait less time to be served, enhancing their experience and shortening POS operations, improving service quality.
Variety and Customisation
Customers can request a variety of meals, customized the way they want, and these changes can be marked as future meals on the menu, and these changes are then communicated directly to the kitchen, which ensures the order is correct and the food delicious.
Multi Print Management
Many restaurant kitchens each have a different workstations responsible for different portions of a meal, and iCHEF is able to match printers to kitchen divisions and match the workflow of any restaurant, and automatically classify different workstations and print the meal portions there making the kitchen more efficient.
When customer’s orders are put forward with various changes to the make-up of the meal, the requirements are noted and iCHEF will ensure that the changes to the meals will be clearly printed and noted on the kitchens documents, either to add or remove ingredients so that the kitchen clearly understands what is needed
Processing and Checkout Management
Quick, convenient checkout management system in a single interface allows the waiters to quickly choose, at checkout time, the items that correspond to the respective customers separate checkout needs, while not slowing down the checkout queue of the restaurant.
Discounts, Service Fees and Promotional Activities and all be set and managed per single checkout with a simple interface allowing for multiple options and promotional activities within the restaurant.
Built-in Payment Management allows for Cash or Card transactions to be recorded separately allowing better cash-up and closing.
Daily Clearance, Account & Cash Management
iCHEF is designed to follow a simple yet effective Step by Step approach to manage the day-end closing process, allowing you to easily enter and complete all formalities to ensure that nothing is missed. Once a day-end has been completed and closed off, the records for each day are recorded and completed, and iCHEF will automatically print out detailed figures, including business conditions, detailed records of credit cards and cash, as well as void and cancel invoices and other items as needed. This allows you to store a complete history of the goings-on in the business and ensures there are no gaps to worry about and all records are complete and accurate and any discrepancies can be quickly picked up and solved.
Any independent or small chain of restaurants can have the same business level intelligence as that of a much larger food chain or restaurant group, as iCHEF provides intuitive and powerful restaurant performance indexes on our web platform which allows owners to oversee restaurant’s real time performance from any connected device no matter there they are.
Analysis and Management
Anytime the owner or manager is away from the store, thanks to the web platform built into iCHEF, they can remotely log in and check any portion of the business they want to at that particular time. Everything is generated in real-time and gives a full overview and understanding of what is happening in the business for the day. Spending just two minutes can provide a simple and clear picture of what is going on so that changes can be made as needed to ensure it is business as usual when you are not there to directly manage your business, which is possible thanks to the accurate intelligence provided by iCHEF.
iCHEF offers simple analysis tools and a variety of ways to understand every aspect of the operating conditions of a business by looking at the iCHEF background web platform tied to your business. You can learn at any time the Turnover, Number of Customers, Average Customer Spend, Number of Meals served, Sales Figures and other aspects and operating performance indicators and also identify any growth opportunities. Straightforward statements of operations are available on any platform, be it Tablet, Smartphone or Computer. As long as you have access to a web browser, you can monitor the performance of your business and see everything you need to know at a glance. Easily digital restaurant management is at your fingertips.
iCHEF offers the functionality to check each and every invoice processed online with a clear and concise presentation of each invoice, clearly documenting each item on each invoice. Once opened you can immediately see any record on the invoice with detailed and complete information on the opening date, invoice number, amount, payment type and closing date, to help you really manage your business financially. Business tax returns can easily also be managed from within the system, and you can obtain and print the necessary cash register contents confirming to government standards for business tax declarations to properly fill in and submit your business tax returns accurately and on time.
Designed to provide absolute reliability under any restaurant’s intensive working environment, iCHEF can maintain synchronization among many iPads perfectly, even when restaurants lose their connection to the internet. An iPad that goes down during any operation is also easily replaced without data loss, as any other iPad with iCHEF can login and have all the information available as if nothing had happened.
Designed specifically for the iPad and iOS platform, iCHEF works solely on an iPad without any need for a PC or Mac in your restaurant, and iCHEF users can also benefit from the iPad’s other great Apps to enhance their restaurant’s operation: Showcasing your food, managing vendor’s contact details, or even updating the Restaurant’s social media pages, and much more.
Stable and Flexible Wireless Operation
iCHEF suits many different environments
Once you have tried iCHEF, you will both see and feel the dramatic difference in the user experience between iCHEF and any other POS system. This is because iCHEF, which is based on our real restaurant experience, is designed to provide not only functionality but also efficiency, reliability, and intelligence.
Just an App
iCHEF POS works without the need for a host computer and does not need a traditional POS host PC. As long as an iPad can operate your store, you save space and gain efficiency.
Like any other App on the App Store, iCHEF POS is constantly updated and will continue to be updated with new features and tweaks to improve the software.
Any other app besides the iCHEF Pad app can be used alongside the POS app, allowing you to use a variety of the powerful iPad features, and hundreds of thousands of Apps on the App Store to further promote your business.
iCHEF is the simplest way to become a smart restaurant.
If you would like to read more about an actual deployment case study for iCHEF please click here.